When will my order be processed?

All orders are handled and shipped out from our warehouses. We currently have warehouses in different regions(United States, Singapore, Hong Kong, and Canada).

We process orders between Monday and Friday. Orders will be processed within 5-7 business days.

How long will it take to receive my order?

Customers will receive their order within 7-10 days. 

During the pandemic, some packages will have some delays. But you should expect your order within the time frame listed above. 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are for your account (tariffs, taxes, etc.). We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.


Contact us 

If you have questions please contact us by




(800) 620-5610


2626 Grand Canal Irvine CA 92620 United States